The Card Network

eftpos Prepaid Physical Gift Card Conditions of Use (Terms & Conditions)

Definitions applied

Card means Gift Card issued by THE CARD NETWORK

Card Number means the number that appears on the back of your Card

PIN means the 4-digit Access PIN printed on the back of your Card.

This Card is issued by Vii Pty Ltd ABN 83 619 963 263(‘we/us/our’). In these conditions ‘you’ are the Card purchaser or user. Vii Pty Limited (“Vii”) is the issuer of the Card and authorises The Card Network (“TCN”) Pty Ltd ABN 87 626 501 568 to distribute the Card. These Terms and Conditions apply to both physical and digital eftpos cards.

• Using the Card, you agree to be bound by these Terms and Conditions. You must give these conditions to the user of the Card if that is not you. The Card remains our property.

• This Card is an eftpos prepaid gift card that can be used for electronic transactions, to purchase goods and services with “EFTPOS” facilities who accept prepaid gift cards. This card cannot be redeemed online.

• When we refer to the Pays, we are referring to Apple Pay or Google Pay and further, when we refer to a Device, we are referring to a mobile phone or wearable device that allows you to store a Card to the Device.  Pays availability is subject to your respective Card program sponsor and device capability.  Although the Card is Pays enabled, availability of the Pays is contingent upon the card program you have signed-up for. In addition, Cardholders associated with Pays enabled programs must ensure their device is Pays capable. This means your device must have the ability to store the Card and actuate a purchase.

• This card is valid from the date of sale. Based on variations of applicable state laws, the expiry period for your card may vary. The relevant expiry period is printed on the back of your card and you can also check the remaining period of use and the card balance at thecardnetwork.com.au. It is your responsibility to be aware of the expiry date.

• We are not liable for the goods or services you purchase with our Card. Any purchase made constitutes a transaction between you as the holder of the Card and the relevant merchant. You acknowledge and agree that we are not a party to that transaction and is not in any way responsible or liable in relation to that transaction. Any dispute about goods or services purchased with a Card must be resolved with the merchant. If you think there has been an incorrectly processed transaction on your Card please contact the merchant where the transaction took place. We are unable to reverse transactions approved or processed by any merchant.

• The Card cannot be used to make transactions that exceed the available balance. For such a transaction you need to pay the difference by another method if the merchant agrees.

• We do not charge any fees for using the Card. However, some merchants may charge you for using the Card and such fees may be deducted from the balance of your Card at the time of the transaction.

• A Currency Conversion Fee is payable by you when you make a transaction on your Card in a currency other than Australian dollars. A Currency Conversion Fee may also be payable if you make a transaction on your Card in any currency (including AUD) that is processed by a card scheme or financial institution or billed by the merchant outside of Australia. It may not always be clear, particularly when purchasing online, that the merchant, financial institution or card scheme processing is located outside of Australia.

• This Card is not reloadable. To check the card balance, card expiry and full conditions of use, go to www.eftpos.gift For balance enquiries, you will be required to enter both the Card Number and Access PIN on your Card prior to getting access to the card information. The Card cannot be used after expiry. At expiry, the remaining available balance will be forfeited. We will not give you any notice before this happens.

• The Card cannot be used to obtain or redeem cash and cannot be used for making direct debit, recurring, or regular instalment payments. Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept prepaid cards). We are not liable in any way when an authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part.

• You acknowledge that we may allow access to the services offered on this site to anyone who enters a valid Card number and 4-digit PIN. Your PIN is simply our way of identifying you. It does not offer you any protection or security if your Card is lost, stolen or damaged. Remember to treat your Card like cash. You are solely responsible for any loss caused by use of your Card and PIN by you or any other person, including any use not approved or contemplated by you Your Card will not be replaced if misused, lost, stolen or damaged. If you notice any error or suspect any unauthorised use relating to the Card, you should notify THE CARD NETWORK immediately on 1300 375 346 during business hours or alternatively you can send an email to support@thecardnetwork.com.au

• If you have a problem with a purchase made with the Card, or a dispute with a merchant, you must deal directly with the merchant involved. If you cannot resolve the dispute with the merchant, you can contact THE CARD NETWORK on 1300 375 346 during business hours or alternatively you can send an email to support@thecardnetwork.com.au

• Any refunds on Card transactions are subject to the policy of the specific merchant. If the Card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card) then you will have no access to those funds.

• We may restrict or stop the use of the Card if suspicious activities are noticed.

• If you wish to make a complaint about your Card you can send an email to support@thecardnetwork.com.au

• You are responsible for checking your transaction history online and knowing your available balance, which can be checked at www.eftpos.gift

Information will be disclosed to third parties about the Card, or transactions made with the Card, whenever allowed by law, and also where necessary to operate the Card and process transactions. A full privacy policy can be viewed at www.eftpos.gift

• We reserve the right to change these Terms and Conditions at any time. Any changes to the Terms and Conditions can be viewed at www.eftpos.gift

• These Terms are to be construed and enforced in accordance with the laws of NSW, Australia. Any dispute arising from your receipt or use of a Card is exclusively subject to the jurisdiction of the courts of NSW, Australia

eftpos Prepaid Digital Gift Card Conditions of Use (Terms & Conditions)

GENERAL INFORMATION

These Terms & Conditions govern the use and operation of your eftpos gift card (Card). Your Card is issued to you by TCN Group Pty Ltd ABN 87 626 501 568 (the Distributor).

By acquiring the Card, you accept these Terms & Conditions. 

In these Terms & Conditions, You or Your refers to the person who acquires the Card, whether by purchasing the Card or receiving the Card as a gift.

The use of Us, We or Our refers to TCN Group Pty Ltd (TCN).

The Distributor is the distributor and promoter of the Card. The Distributor is also responsible for providing certain cardholder services to You. These services include providing You with Your Card, providing lost and stolen services and assisting You with any enquiries You may have regarding the use of Your Card.

Pays availability

When We refer to “Pays”, we are referring to Apple Pay, Google Pay or Samsung Pay and further, when we refer to a “Device”, we are referring to a mobile phone or wearable device that allows You to store a Card to the Device.  Pays availability is subject to Your respective Card program sponsor and device capability.  Although the Card is Pays enabled, availability of the Pays is contingent upon the card program You have signed-up for. In addition, Cardholders associated with Pays enabled programs must ensure their device is Pays capable.  This means Your device must have the ability to store the Card and actuate a purchase. 

Using the Card and Expiration

The Card is a prepaid eftpos card that can be used for purchasing goods and services where prepaid eftpos cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions). Your Card cannot be used to make direct debit or recurring or regular instalment payments. Such attempted unauthorised use may result in Your Card being suspended or cancelled and any remaining value on Your Card being permanently forfeited.

The card will expire according to the month and year found on Your tokenised card on Your device

The Card is valid until the expiry date and cannot be used after expiry. On the expiry of your Card, any balance that remains after the expiry date will not be available for use and will be forfeited by You and become the property of the Distributor.

You must not use Your Card for any unlawful purpose, including the purchase of goods or services prohibited by the laws of Australia and/or the laws of the location where the Card is used or where the goods or services are provided. Should Your Card be used for unlawful purposes, We may restrict You from accessing any value available on Your Card.

Card Limitations

The Card cannot be used to make transactions that exceed the available balance. For such a transaction You need to pay the difference by another method if the merchant agrees. 

Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept the Card). Merchants may also impose their own restrictions on the use of your Card, such as minimum payment amounts.

Your Card is not reloadable. This means that additional funds cannot be added onto Your Card.

The Card is not a credit card and nor is it linked to a deposit account with us.

The Card cannot be used to obtain or redeem cash and cannot be used for making direct debit, recurring, or regular instalment payments.

Waivers

We are not liable in any way when an authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on Our part.

We are not liable in circumstances where You have other cards stored on Your Device for payment and You inadvertently use the Card when using Your Device as a payment method. You must ensure that You select the correct card prior to using Your Device as a payment method.

We are not otherwise liable for the use, functionality or availability of a Device, the availability of merchants who allow the use of the Device and Card as payment, or a reduced level of service caused by the failure of third-party communications and network providers (except to the extent deemed liable under the ePayments Code).

You must ensure that You keep Your Card secure. We are not liable for transactions on Your Card if: a) Your Device security measures are compromised; or b) where Youallow others access to, or the means to access, Your Device; or c) any other circumstances in which Youallow others to circumvent the security measures of Your Device.

You are responsible for all transactions on Your Card, except those that are as a result of TCN employees and/or agent’s fraud or negligence. If Your Card is lost or stolen, or Yoususpect an unauthorised transaction, You must immediately report this to TCN by calling 1300 375 346.  Any unreasonable delay in notifying TCN may expose you to liability in respect of unauthorised transactions.

The Card may not be replaced if misused, lost, stolen or damaged.

We may (at Our discretion) replace a faulty, lost or stolen Card. Any replacement Card will have the same unused value at the time of replacement and expiry date as the original Card. 

The Card will be void if it is defaced, mutilated, altered or tampered with in any way.

Fees

We do not charge any fees for using the Card. However, some merchants may charge You for using the Card and such fees may be deducted from the balance of Your Card at the time of the transaction.

A Currency Conversion Fee is payable by You when You make a transaction on Your Card in a currency other than Australian dollars. A Currency Conversion Fee may also be payable if you make a transaction on your Card in any currency (including AUD) that is processed by a card scheme or financial institution or billed by the merchant outside of Australia. It may not always be clear, particularly when purchasing online, that the merchant, financial institution or card scheme processing is located outside of Australia. 

Refunds

Any refunds on Card transactions are subject to the policy of the specific merchant.

Refunds may be in the form of a credit to the Card, cash refund or in-store credit. If the Card expires or is revoked before You have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card) then You will have no access to those funds.  This may also apply if You obtain a refund to a Card which has already expired.

Refunds in currencies other than Australian dollars are converted to Australian dollars as at the date they are processed by using exchange rates determined by them. This may lead to the refund being converted using an exchange rate different from the one used to convert the original purchase. The converted Australian dollar amount appears on Your transaction history as the transaction amount.

Disputes, Complaints & General Queries

If You have a problem with a purchase made with the Card, or a dispute with a merchant, You must deal directly with the merchant involved. If You cannot resolve the dispute with the merchant, You can contact TCN, and TCN at its discretion may offer assistance. 

We have the ability in certain circumstances to investigate disputed transactions which occur on Your Card and attempt to obtain a refund for You. In accordance with the eftpos scheme rules, which are available on eftposaustralia.com.au, Our ability to investigate a disputed transaction on Your behalf is limited to imposed timeframes. The maximum timeframes vary between 75 days and 120 days from the transaction date, so it is important that You notify Us as soon as You become aware of a disputed transaction.

If You notice any error relating to the Card or have a query about the Card, You should initially contact TCN by contacting Client Services during business hours on 1300 375 346 or support@thecardnetwork.com.au.

Disclaimers

You are responsible for all transactions on the Card, except where there has been fraud or negligence by Our staff or agents.

We may restrict or stop the use of the Card if suspicious activities are noticed.

You are responsible for checking Your transaction history, knowing the available balance and date of expiry for the Card. Balance and transaction history are available to You within the app on Your Device.

Apple and Apple Pay are trademarks of Apple Inc., registered in the U.S and other countries. 

We reserve the right to change, vary and amend these Terms & Conditions at any time. Any changes to the Terms & Conditions can be viewed at www.eftpos.gift.

Information will be disclosed to third parties about the Card, or transactions made with the Card, to the extent permitted by law and also where necessary to operate the Card and process transactions.

The full privacy policy regarding how We and eftpos collect, use and disclose Your personal information can be viewed at https://www.eftpos.gift/privacyandpolicy.

Your acquiring and/or use of the Card is taken to be acceptance of these Terms & Conditions.