PRIVACY POLICY
The Card Network (TCN Group Pty Ltd - ABN 87 626 501 568) is committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information collection
In order to provide a better service to you, we may collect and process the following data about you:
information that you provide by filling in forms on our site www.thecardnetwork.com.au (“our site“). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
if you contact us, we may keep a record of that correspondence;
we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
details of your visits to our site and the resources that you access.
We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.
The purposes for which information may be used by us include:
ensuring that content from our site is presented in the most effective manner for you and for your computer;
providing you with alerts, newsletter, education materials or information that you requested or signed up to;
carrying out our obligations arising from any contracts entered into between you and us;
allowing you to participate in interactive features of our service, when you choose to do so;
designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
complying with laws and regulations applicable to us or any of our affiliates in or outside Australia;
legal proceedings, including collecting overdue amounts and seeking professional advices;
researching, designing and launching services or products including seminars/events/forums;
To answer enquiries; or
purposes directly related or incidental to the above.
We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. By using our site, unless you tell us otherwise, you agree that:
your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;
the following classes of services, products and subjects may be marketed to you:
services and products related to our site and/or our affiliates (including marketing affiliates programs we are a part of);
reward, loyalty or privileges programmes, promotional offers and related services; and
invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.
We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.
Disclosure of your information
We will keep the personal data we hold confidential but may provide information to:
personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
our offices, affiliates, business partners and counterparts (if any);
persons under a duty of confidentiality to us;
persons to whom we are required to make disclosure under applicable laws and regulations in or outside Australia; or
actual or proposed transferees or participants of our services in or outside Australia.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
We may use the following third-party web analytic services on the website. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the website. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. These analytic services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.
Google Analytics
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google’s ability to use and share information collected by Google Analytics is in accordance with their policies: http://www.google.com/policies/privacy/partners/
You can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Security
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.
Data transfers
We may hold your data on servers in Australia and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed at Clause 3 above, who may be located in or outside of Australia, including None.
Your consent and rights
By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.
Under the Privacy Act (the “Act“), individuals have the right:
to check whether we hold personal data about you and to access such data;
to require us to correct as soon as reasonably practicable any data relating to you that is inaccurate;
to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
to withdraw your consent to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your withdrawal of consent to us.
You may exercise your opt-out right by notifying us if you wish to withdraw your consent to the use of your personal data for direct marketing purposes. Please send requests to opt-out and for access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:
The Card Network
info@thecardnetwork.com.au
In accordance with the Act, we have the right to and may charge a reasonable fee for processing any data access request.
FAQs
You can buy from Coles, Coles Express, Target, Big W or 7-11 stores and with your Frequent Flyer points on the Qantas Rewards store . If you are looking for gifts for staff or clients contact us here for more information.
Yes. You can check the expiry date via the “Check Balance” button on the website.
Go to www.eftpos.gift and click on the “Check Balance” button
Only the exact value of your purchase will be deducted from the balance on the card, so you can use the card for more purchases later. No change will be provided.
The pin number is under the scratch panel on the back of the card. Scratch the panel lightly to reveal the pin
No, your eftpos gift card cannot be used at an ATM.
No, you can choose how and where you want to spend your card balance. Any remaining balance after your transaction will stay on the card as long as it’s valid for. This way you can enjoy your eftpos Gift Card more than once!
Using your eftpos Gift Card in store is very easy – simply swipe your gift card at the eftpos terminal. Select ‘SAVINGS’, enter the PIN on the back of card and you’re done.
If the transaction amount exceeds the cards balance, you will need to pay for the remaining amount with a different card or cash.
Your eftpos Gift Card runs on the eftpos payment platform. This gift card cannot be used online or for any ‘card not present’ transactions.
Your eftpos Gift Card can be used to make purchases at merchant that accepts eftpos, subject to the merchant’s discretion. Your gift card cannot be used to withdraw cash.
Each merchant has its own policy about accepting returned items. Please check with the merchant before purchasing items to ensure you know their policy
Some possibilities include:
- The balance you have nominated is not available. You can check your card balance here
- Your card has expired. The eftpos Gift Card have a 36-month expiry, which can be calculated 36 months from the date of sale.
- You have entered the incorrect PIN number
- Some stores do not accept eftpos cards
For any other issues with your eftpos Gift Card please contact us here
Your eftpos Gift Card should be treated like cash and kept in a secure place. If you register your eftpos Gift Card here and lose or misplace your card and there are still available funds on the card at the time you notify us, we’ll send you a replacement card for that amount. Please see our Terms and Conditions for further details.
There are fees associated with the production and set up of the cards but prices can vary based on volumes ordered. Contact us here for a quote
Yes we can. We offer both bulk delivery options or can also manage fulfilment to individual recipients
We have different packaging options available for our eftpos Gift Cards, which can also be custom-branded with your design or logo.
Load amounts can be any denomination between $5 and $4,999.
Yes, you can. We offer a range of different customization and branding options, contact us here for more information
